- Shopping on IndieGala & General FAQ
- How do I register on IndieGala?
- Do I need to register to purchase from IndieGala?
- I forgot my password. How can I recover my account?
- Will my profile/download page still work after the bundle ends?
- Can I buy a bundle if the offer has expired?
- I paid below average. Can I upgrade my purchase?
- Purchasing from indiegala.com/store
- I bought a bundle/store game but I didn’t receive my key(s).
- I received an error message while trying to purchase.
- What should I do if my Steam key doesn’t work?
- I want to change my email address. Can I transfer my purchase to a new email?
- Do I need to pay VAT?
- I’m having trouble with my Prepaid/Gift Card.
- Can I view the sales statistics of your bundles?
- How can I get notified when the next bundle launches?
- Why is it suggested to activate keys within 60 days?
- Can I sell my keys?
It’s super simple! Go here and simply insert an existing email, a username ( optional ) and a password. Click on the button and voilà! Alternatively, if you have a Facebook or Google account it’s even easier, just click on the corresponding button and an account will be automatically created with the email of your choice.
You can make a purchase simply by entering your email in the form WITHOUT having to register. However, an account will be created automatically and you will receive a temporary password to the same email you entered in the form. Login with that and set a custom password.
Click on recover account and we will send the recovery instructions to the specified email adress .
Yes, your profile page will be available to you FOREVER as long as the IndieGala website exists. Both your steam keys and downloadable content will always be available to you at any time. This includes all IndieGala purchases starting from IG2.
Sorry, prior bundles are no longer available. Sign up to our mailing list and don’t miss a bundle!
Yes, to unlock/upgrade your purchase you must do another transaction on your personal account. This means you must do another transaction from your profile using the same email address and WITHOUT checking the “Is it a gift?” checkbox.
Gift transactions don’t upgrade your personal account.
Purchasing from indiegala.com/store¶
Purchasing from the store works the same way for bundles, only you will be able to add multiple items to your cart. Purchases from the Store will already display in the appropriate currency the final price, with VAT already included. You can find your purchases directly from your profile/download page below your bundles library, under the section “Store library”.
- First of all, check if your key(s) have been misplaced in your spam or junk folders.
- Second, check the email address you entered when purchasing on IndieGala.
The email address you entered can be found on your receipt. Please forward us your transaction ID/receipt so we can recover it (a text with “IndieGala for xxx” should appear in the receipt, where xxx is the email address you entered).
If the error message is similar to the following:
internal_id : u'5cd62fd48e5211e1a792590ee29a2460' email : email@example.com' amount : u'1.00' PayerID : u'SWMDSR2ANG3ZW' token : u'EC-3YC00941DH4581848
It seems that you have not been charged, or at least our system didn’t receive money from PayPal or other checkout methods. The request was not processed and serials were not assigned. Please check your PayPal or other checkout records and see if you were charged.
Forward us the receipt and we’ll sort it. If you do not have a receipt from PayPal or other checkout methods it means you have not been charged.
If you receive the error “invalid product key” please try to restart your Steam client. If you still encounter problems contact us at firstname.lastname@example.org.
Please contact us at email@example.com and we will help you.
When purchasing a bundle, if your IP address is mapped to the UK or a European Union (EU) country you will be required to pay VAT. VAT charges are not applicable for those who live outside the EU. Only purchases from our Store will already display in the appropriate currency the final price, with VAT already included.
Prepaid/Gift Cards often display issues due to the billing address not matching. Generally you can fix this issue by contacting the support number located on the back of your card and verifying your card.
You can check the statistics of the sale in progress by clicking on “View stats” under each bundle. Previous sales information is available on our wikipedia page.
The best way is to subscribe to our notifications, accepting the request from IndieGala web page And… did we say sign up to our mailing list already? ;-) Otherwise you can simply follow us on our Twitter , our Facebook page, or join the IndieGala Steam group .
Your purchased keys never expire and can be activated at any time. However, we strongly advise you to activate your keys within 60 days of purchase as it might be troublesome replacing your keys should there be issues.